These Terms and Conditions govern the relationship between GGPoker (referred to herein as "GGPoker", "the Platform", "we", "us", or "our") and any individual ("User", "Player", "you") who accesses or uses the services available at ggpoker.one. Please read these Terms carefully before registering an account or using any GGPoker service. By creating an account or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.
GGPoker is available to users aged 21 and above only. By registering, you confirm you meet the minimum age requirement and are legally permitted to participate in online gaming in your jurisdiction.
All financial transactions on GGPoker are processed in Malaysian Ringgit (MYR). Supported methods include Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Hong Leong Bank, 7-Eleven, and USDT TRC20.
All GGPoker bonuses are subject to specific wagering requirements and validity periods stated at the point of offer. Bonuses may not be transferred, cashed out, or combined unless explicitly permitted in the relevant promotion terms.
Each user may hold only one GGPoker account. You are responsible for maintaining the confidentiality of your login credentials. Any activity conducted under your account credentials is your responsibility unless you have reported a security breach to GGPoker support.
Collusion, use of automated betting software (bots), chip dumping, fraudulent chargebacks, multi-accounting, and any form of cheating are strictly prohibited and will result in immediate account closure and forfeiture of funds.
GGPoker provides deposit limits, session alerts, cooling-off periods, and self-exclusion tools in accordance with its responsible gaming obligations. Visit the Responsible Gaming page for full details and self-management resources.
1.1 These Terms and Conditions ("Terms") constitute a legally binding agreement between you and GGPoker ("the Platform", "we", "us", "our") governing your access to and use of all services offered at ggpoker.one, including but not limited to online poker, casino games, sports betting, and slot games.
1.2 By accessing the Platform, creating an account, or using any GGPoker service, you confirm that you have read and understood these Terms and agree to be bound by them, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
1.3 If you do not agree to any part of these Terms, you must immediately cease using the Platform and, if applicable, close your GGPoker account.
2.1 Age Requirement. The GGPoker Platform is strictly available to individuals who are 21 years of age or older at the time of registration. GGPoker enforces a zero-tolerance policy on underage gambling. We reserve the right to require documentary proof of age at any time, and to suspend or permanently close any account where age verification fails or is refused.
2.2 Legal Capacity. By registering, you represent and warrant that you have the full legal capacity to enter into this agreement under the laws of your jurisdiction of residence.
2.3 One Account Per Person. Each user may maintain only one active GGPoker account. The creation of multiple accounts by the same individual, whether in the same name or through the use of different identities, payment methods, or contact details, is strictly prohibited and constitutes grounds for immediate account termination and forfeiture of all associated funds.
2.4 Accurate Registration Information. You agree to provide accurate, current, and complete information during the registration process and to update such information promptly if it changes. GGPoker reserves the right to verify all information provided and to suspend accounts where inaccurate or unverifiable information is detected.
2.5 Know Your Customer (KYC) Verification. In compliance with international gaming authority requirements and applicable anti-money laundering obligations, GGPoker may require you to submit identity verification documents — including a valid Malaysian MyKad or passport and proof of address — before processing withdrawal requests or increasing deposit limits. Failure to complete KYC verification within a reasonable timeframe may result in account restriction.
3.1 You are solely responsible for maintaining the confidentiality of your GGPoker account login credentials, including your email address and password. You must not share your credentials with any third party.
3.2 All activity conducted under your account login credentials shall be deemed to have been undertaken by you. GGPoker shall not be liable for losses arising from unauthorised use of your account credentials unless you have notified us of a security breach and we have failed to take reasonable steps in response.
3.3 You must notify GGPoker's customer support team immediately upon becoming aware of any unauthorised access to or use of your account.
3.4 GGPoker reserves the right to verify your identity at any time by requesting supporting documentation. We may place a temporary hold on account activity during verification procedures.
4.1 Currency. All GGPoker account balances are denominated in Malaysian Ringgit (MYR). Transactions are processed in MYR and no currency conversion is applied by GGPoker at the point of deposit or withdrawal.
4.2 Accepted Payment Methods. GGPoker currently accepts deposits and processes withdrawals via Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Hong Leong Bank, 7-Eleven, and USDT TRC20. Supported payment methods may be updated from time to time without prior notice.
4.3 Minimum and Maximum Limits. Minimum and maximum deposit and withdrawal limits apply and are displayed within the GGPoker cashier section at the time of transaction. These limits may vary by payment method and account verification status.
4.4 Withdrawal Processing. GGPoker will process withdrawal requests within the timeframes stated in the cashier section. Processing times may vary depending on the payment method selected and any pending verification requirements. GGPoker reserves the right to request additional verification documentation before processing withdrawal requests above stated thresholds.
4.5 Own Funds Requirement. You may only deposit funds that are legally yours. GGPoker does not accept deposits from third-party payment sources. Any attempt to deposit funds from a payment method not registered in your name may result in rejection of the transaction and account investigation.
5.1 GGPoker may from time to time offer bonuses, free plays, cashback, or other promotional incentives to eligible players. All such offers are subject to the specific terms and conditions stated at the point of offer, including wagering requirements, minimum deposit conditions, game restrictions, and validity periods.
5.2 Bonuses are credited to accounts in accordance with the applicable promotion terms. Unless explicitly stated otherwise, bonus funds must be wagered a specified number of times before they or any winnings derived from them may be withdrawn.
5.3 GGPoker reserves the right to withdraw, modify, or cancel any promotional offer at any time without prior notice where it determines that the offer is being abused, exploited, or claimed by ineligible users.
5.4 Promotional bonuses are non-transferable and may not be exchanged for cash except in accordance with the applicable wagering requirements.
6.1 All games available on the GGPoker Platform — including poker, casino games, slots, and sports betting — are governed by specific game rules published within the Platform. In the event of any discrepancy between general Terms and specific game rules, the specific game rules shall prevail in relation to that game.
6.2 GGPoker employs certified Random Number Generator (RNG) technology for all non-live game outcomes, independently audited by accredited testing laboratories. Return to Player (RTP) figures are published in individual game information panels.
6.3 Live dealer game outcomes are conducted by professionally trained dealers in licensed studios. GGPoker records all live game sessions and retains records for dispute resolution purposes.
6.4 Technical malfunctions void all associated plays and bets. GGPoker's technical team decision on malfunction outcomes is final.
7.1 The following conduct is strictly prohibited on the GGPoker Platform:
7.2 GGPoker employs advanced fraud detection systems and monitors all account activity. Where prohibited conduct is detected or reasonably suspected, GGPoker reserves the right to immediately suspend or permanently close the relevant account(s), withhold or forfeit all account balances, and report the matter to relevant authorities.
8.1 All content on the GGPoker Platform — including but not limited to software, game assets, graphics, logos, trademarks, text, and user interface elements — is the exclusive property of GGPoker or its licensors and is protected by applicable intellectual property laws.
8.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial gaming purposes only. No other rights in Platform content are granted to you.
8.3 You must not reproduce, distribute, modify, publicly display, or create derivative works from any GGPoker Platform content without prior written authorisation from GGPoker.
9.1 GGPoker provides the Platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, GGPoker disclaims all warranties, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement.
9.2 GGPoker shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of profits, loss of data, or loss of gaming opportunity resulting from technical failures, service interruptions, or third-party actions.
9.3 GGPoker's total liability to you for any direct damages shall in no event exceed the amount of your account balance at the time the relevant claim arose.
10.1 GGPoker collects, processes, and stores your personal data in accordance with its Privacy Policy, available at ggpoker.one/privacy-policy. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
10.2 GGPoker will not sell, rent, or share your personal information with third parties except as described in the Privacy Policy or as required by applicable law or regulatory authority.
11.1 GGPoker is committed to promoting responsible gaming among all players. The Platform provides deposit limits, loss limits, session duration alerts, cooling-off periods, and self-exclusion tools, all accessible from your GGPoker account dashboard.
11.2 If you believe your gambling is becoming harmful to yourself or others, we encourage you to use the self-exclusion tools available in your account or to contact GGPoker's customer support team for assistance.
11.3 GGPoker enforces strict age verification in accordance with the 21+ minimum age requirement. If you are concerned about a minor accessing the Platform, please contact us immediately.
12.1 By GGPoker. GGPoker reserves the right to suspend, restrict, or permanently close any account at its sole discretion, including but not limited to where: (a) the account holder has breached any provision of these Terms; (b) GGPoker suspects fraudulent, collusive, or illegal activity; (c) the account holder has failed to complete required KYC verification; or (d) continued operation of the account would create legal, regulatory, or reputational risk for GGPoker.
12.2 By the User. You may close your GGPoker account at any time by contacting customer support. Prior to closure, all pending withdrawal requests will be processed in accordance with standard processing timeframes. Bonus balances that have not met wagering requirements will be forfeited upon account closure.
12.3 Self-Exclusion. Users who self-exclude through GGPoker's responsible gaming tools will have their accounts suspended for the elected duration. During a self-exclusion period, GGPoker will not accept deposits or bets from the excluded account.
13.1 GGPoker reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered users via email notification or a prominent notice on the Platform not less than seven (7) days before the changes take effect, where practicable.
13.2 Your continued use of the GGPoker Platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and close your account.
14.1 These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction under which GGPoker holds its international gaming authority licence.
14.2 In the event of any dispute arising from or relating to these Terms or your use of the GGPoker Platform, you agree to first contact GGPoker's customer support team to seek an informal resolution. GGPoker will endeavour to resolve all complaints promptly and fairly.
14.3 Where a dispute cannot be resolved informally, GGPoker's licensing authority provides a formal dispute resolution mechanism accessible to all registered players, details of which are available on the GGPoker Platform.
15.1 If you have any questions, concerns, or complaints regarding these Terms, please contact the GGPoker support team via live chat on ggpoker.one, or by email at: [email protected]
15.2 GGPoker's customer support team operates 24 hours a day, 7 days a week, including Malaysian public holidays.
Our 24/7 support team is ready to help with any queries about these Terms, account verification, payment methods, or responsible gaming tools. Sign in to your GGPoker account to access live chat support.
21+ Only | Play Responsibly | Gambling can be addictive.