GGPoker believes that online gaming should be an enjoyable form of entertainment — nothing more, nothing less. This page outlines everything GGPoker does to ensure the Platform is used safely and responsibly, the tools available to help you stay in control, and where to seek support if gaming stops being fun.
Built into every GGPoker account — no support request needed
Set a daily, weekly, or monthly deposit cap directly from your GGPoker account dashboard. Once set, limits take effect immediately. Increases require a 7-day cooling period before taking effect — decreases apply instantly.
Cap the amount you are prepared to lose in any given time period. GGPoker's loss limit tool stops gameplay automatically once your loss threshold is reached for that period, preventing emotional chasing behaviour.
Set a session duration limit and receive an automatic alert when you reach it. Time passes quickly during gameplay — this tool helps you stay aware of how long you've been playing and make a conscious decision about whether to continue.
Take a short break from GGPoker for 1 day, 3 days, 7 days, or 30 days. During a cooling-off period, your account is suspended and you cannot log in, deposit, or place bets. The break activates immediately upon selection.
For players who need a longer break or want to stop permanently, GGPoker offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is fully closed and GGPoker will not market to you.
GGPoker's responsible gaming support team is available 24 hours a day, every day. If you need help activating any tool, want to discuss your gaming behaviour, or need to be pointed towards external support resources, our team is here — without judgment.
For the overwhelming majority of GGPoker's Malaysian players — whether they're playing a few hands of poker on a Friday evening in Bangsar or placing a pre-match bet on the Malaysia Super League from Johor Bahru — online gaming is exactly what it's meant to be: a recreational activity. It's an entertainment choice, like watching a football match or going out for dinner.
But for a small percentage of people, gambling can shift from entertainment into a behaviour that feels compulsive, uncontrollable, or harmful. Problem gambling is recognised by international health authorities as a behavioural condition that can affect anyone — regardless of income, education, or background. It is not a character flaw or a moral failing. It is a condition that responds to help when help is sought.
GGPoker's responsible gaming programme is designed around early identification and prevention. We monitor gameplay patterns for indicators of problem gambling — including significant increases in deposit frequency, extended uninterrupted sessions, and rapid chasing behaviour after losses — and our team may proactively reach out to players where these patterns are detected.
Be honest with yourself — if any of these apply to your gaming behaviour, it may be worth taking a break and reaching out for support.
Increasing your bets or deposit amounts to try to win back money you've lost in a previous session, rather than accepting the loss and stopping.
Using money intended for essential expenses — rent, groceries, bills, or loan repayments — to fund your gaming activity.
Finding it difficult or impossible to stop playing even when you intended to, or feeling anxious, irritable, or restless when you are not able to access your gaming account.
Hiding the extent of your gaming activity from family members, a partner, or friends — or lying about how much time or money you are spending on online gaming.
Turning to gaming as the primary way to deal with stress, anxiety, depression, loneliness, or other difficult emotions, rather than as a form of entertainment.
Taking loans, borrowing from friends or family, or using credit facilities specifically to fund your gambling activity.
Ask yourself these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use GGPoker's self-exclusion tool or speak to our responsible gaming support team.
All responsible gaming tools on GGPoker are available self-service — you do not need to contact customer support to activate them, though our team is always available if you prefer assistance. Here's how to find and use each tool:
Access the Platform on desktop or via the GGPoker mobile app on Android or iOS.
Navigate to your Account menu, then select "Responsible Gaming" from the settings panel.
Choose from Deposit Limits, Loss Limits, Session Alerts, Cooling-Off, or Self-Exclusion. Each tool has clear instructions and confirmation steps.
All limit reductions and self-exclusion elections take effect immediately upon confirmation. Limit increases are subject to a mandatory 7-day review period in compliance with GGPoker's responsible gaming obligations under international gaming authority requirements.
If you would like assistance activating any tool, or if you are in a situation where you need immediate help, GGPoker's responsible gaming support team is available 24/7 via live chat. Contact us at [email protected].
GGPoker's self-exclusion is a formal, binding process. Once activated, your account is fully suspended for the chosen duration. During self-exclusion:
In accordance with international gaming authority responsible gaming standards, GGPoker's self-exclusion system is designed to be genuinely effective — not a formality. If you elect permanent self-exclusion, your account will be closed and will not be reopened under any circumstances.
If you share a device with younger family members or are concerned about minors accessing online gaming content, GGPoker encourages you to use device-level parental control software in addition to the Platform's own age verification controls. GGPoker enforces a strict 21+ registration requirement verified through identity documentation, but household-level parental controls provide an additional safety layer.
If you believe a minor has registered on GGPoker using falsified identity information, please contact our customer support team immediately at [email protected]. We will investigate and close any such account without delay.
GGPoker's responsible gaming programme is designed to meet and exceed the requirements set by international gaming authority licensing bodies. Our obligations include: mandatory KYC age verification before any deposits or gameplay; ongoing monitoring of player activity for problem gambling indicators; proactive outreach to players displaying concerning patterns; staff training on responsible gaming identification and response; and compliance with all self-exclusion, limit-setting, and cooling-off requirements under our operating licence.
Responsible gaming is not a compliance exercise for GGPoker — it is embedded in how the Platform is built and operated. We want every GGPoker player in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and across Malaysia to have a genuinely enjoyable experience. That starts with making sure gaming stays in its proper place: entertainment, not obligation.
GGPoker's responsible gaming tools are always one click away from your account dashboard. If you need immediate assistance or want to speak to someone about your gaming, our support team is available 24/7. You can also sign in to activate a cooling-off period or self-exclusion right now.
21+ Only | Play Responsibly | Gambling can be addictive. | Help is available 24/7 via [email protected]